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SMS Privacy Policy

SMS Privacy Policy

At Reflex Fightwear, we are committed to protecting your privacy and ensuring the security of your personal information. This SMS Privacy Policy outlines how we collect, use, and protect the information you provide when opting in to receive SMS notifications from us.

Collection of Information: When you opt in to receive SMS notifications from Reflex Fightwear, we collect your mobile phone number. This information is collected directly from you when you provide it during the opt-in process.

Use of Information: We use your mobile phone number to send you important updates, notifications, promotions, and other relevant information about Reflex Fightwear products, services, and events via SMS. These messages may include order confirmations, shipping updates, promotional offers, and important announcements.

Third-Party Service Providers: Reflex Fightwear may use third-party service providers to facilitate the delivery of SMS notifications. These providers are contractually obligated to protect your information and are prohibited from using your mobile phone number for any other purpose.

Opting Out: You have the right to opt out of receiving SMS notifications from Reflex Fightwear at any time. To opt out, simply reply STOP to any SMS message you receive from us. You may also contact our customer support team to request removal from our SMS notification list.

Data Security: We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.

Changes to the SMS Privacy Policy: Reflex Fightwear reserves the right to update or modify this SMS Privacy Policy at any time. Any changes to the policy will be effective immediately upon posting the updated version on our website.

Contact Us: If you have any questions or concerns about our SMS Privacy Policy or the use of your personal information, please contact us at [insert contact information].

By opting in to receive SMS notifications from Reflex Fightwear, you consent to the collection, use, and disclosure of your mobile phone number as described in this SMS Privacy Policy.

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Delivery Information

At Reflex Fightwear, we strive to ensure your orders are processed and delivered to you in a timely manner. Please review the following information regarding our delivery services:

Order Fulfillment: We aim to fulfill and dispatch orders within 1-2 business days. During peak periods, please allow 1-3 days for processing. You'll receive email notifications once your package has been dispatched.

Custom Orders do not apply to these timescales.

Delivery within the UK:

  • Standard Delivery: £3 (1-3 days)
  • Express Delivery: £4
  • FREE Delivery on orders over £60
  • Delivery Provider: Royal Mail
  • Tracking: Provided via Email or SMS

Delivery to Northern Ireland:

  • International Tracked: £4
  • Delivery Provider: Royal Mail
  • Tracking: Provided via Email or SMS

Delivery within Europe:

  • International Standard: £6 (3-10 days)
  • International Tracked: £8
  • FREE Delivery on orders over €80
  • Delivery Provider: Multiple Providers
  • Tracking: Provided via Email or SMS

Delivery to the USA:

  • International Tracked: £18 (6-20 days)
  • FREE Delivery on orders over $100
  • Delivery Provider: Multiple Providers
  • Tracking: Provided via Email or SMS

Delivery for Custom Orders (UK):

  • Custom T-shirts: Within 4 weeks of payment.
  • Custom Shorts: Within 8 weeks of payment.

Delivery for Custom Orders Options (UK):

  • Standard: We will send these both out together in one parcel.
  • 2 Parcels: T-shirt and shorts will be posted separetly to you.

Please note: Delivery timescales for custom orders are approximate. Contact us for a better estimate.

Ordering Custom Clothing

Ordering custom clothing and gear is easy, but it's important to understand our shipping policies. When you order custom items such as Muay Thai Shorts, Fight T-Shirts, Walkout Outfit, or any other custom product, they will be shipped directly from our factory located outside the European Union (EU).

If you're an EU customer, please be aware that you will be responsible for paying import taxes and duties upon delivery. Customers outside the EU will also be responsible for paying taxes and duties, as is typical when ordering from international companies.

Keep in mind that all international customers are responsible for paying customs import taxes and duties within their own country.

To help you with this process, we will include an invoice with each parcel, stating the full amount of the package.

    Missing Package? If you encounter any issues with your delivery, please refer to the tracking reference provided to you via email or SMS. You can also reach out to us directly or contact the delivery provider for assistance. Visit our Refunds & Returns Policy page for further information.

    Our customer service is always contactable by e-mail for any questions: reflexfightwear@gmail.com

    Thank you for choosing Reflex Fightwear. We appreciate your business and strive to provide you with exceptional service every step of the way.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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